What To Do When You Make a Mistake at Work
Making a mistake at work can feel overwhelming, but how you respond matters more. Here’s how to own it, fix what you can, learn from it, and move forward.
By
Josh Felgoise

Mad Men
Making a mistake at work can feel like a much bigger deal than it actually is, especially early in your career. Here’s what to do after you mess up, how to tell your boss, fix what you can, and move forward without letting one mistake destroy your confidence.
There is a very specific feeling you get when you realize you made a mistake at work.
Your stomach drops. You immediately start thinking about who is going to find out, how bad it is, and whether your boss is going to think you're terrible at your job. If you're early in your career, your brain might take it even further: Am I going to get fired? Did I just ruin everything?
Most of the time, you didn't ruin everything.
You made a mistake at work. It happens. The people above you have made mistakes too, probably bigger ones than you realize. What matters now is how you handle what happened.
First, Figure Out What Actually Happened
Before you panic, get the facts.
What exactly went wrong? What caused it? Who does it affect? Can you fix it yourself? Does somebody need to know immediately, or do you have time to understand the situation first?
When you're anxious, it's easy to skip all of those questions and immediately jump to the worst possible outcome. Try not to do that. Your first job is to understand the problem you're actually dealing with, not the version of it your brain has created.
Maybe you sent the wrong file. Maybe you missed a deadline. Maybe you gave a client incorrect information. Maybe you forgot to do something entirely.
Whatever happened, separate the facts from the panic.
Once you understand the actual problem, you can start doing something about it.
Don't Try to Hide It
Your instinct might be to hope nobody notices.
Don't.
If the mistake affects other people, a client, an important project, money, or anything else your boss should reasonably know about, tell the appropriate person. Hiding a mistake can turn something fixable into a much bigger problem.
The sooner people know what happened, the sooner everyone can figure out what needs to happen next.
Harvard Business Review's You Made a Mistake. Now What? recommends taking responsibility and addressing mistakes rather than becoming defensive or trying to shift blame. That's important because your response becomes part of how people judge the mistake itself.
A manager can usually deal with an employee making an honest mistake.
It's much harder to deal with an employee who makes a mistake and then tries to cover it up.
Own What Happened
This was one of the simplest pieces of advice from the episode:
“Own your mistakes and move the fuck on.”
If you made the mistake, say you made the mistake.
Don't spend five minutes giving your boss a list of reasons it technically wasn't completely your fault. Don't immediately blame a coworker, the instructions, the client, or how busy you've been.
There may be relevant context, and you can explain that when necessary. But context and avoiding responsibility are two different things.
Try something simple: “I made a mistake here. This is what happened, and I'm working on fixing it.”
That's a much better response than making everyone drag accountability out of you.
Owning a mistake doesn't make you look incompetent. In a lot of situations, the way you take responsibility can actually make people trust you more.
Come With a Solution When You Can
Don't just walk into your boss's office, drop a problem on their desk, and leave.
Think about what can be done next.
Maybe you've already fixed it. Maybe you have two possible solutions and need your boss's opinion. Maybe you genuinely don't know what to do, but you've at least gathered the information they need to make a decision.
There's a big difference between saying, “I messed this up. What do I do?” and saying, “I made a mistake here. I've figured out what happened, and I think we can fix it by doing X. Does that make sense to you?”
Sometimes the mistake is too big or unfamiliar for you to solve yourself. That's okay. Asking for help is better than creating a second problem because you were too embarrassed to admit you didn't know how to fix the first one.
This is part of How to Stop Feeling Like an Imposter at a New Job too. You don't prove that you belong by never needing help. You prove that you can learn, communicate, and respond when something doesn't go according to plan.
Apologize Without Turning It Into a Performance
If your mistake affected someone else, apologize.
But you usually don't need to turn the apology into a ten-minute speech about how terrible you feel.
Say you're sorry. Take responsibility. Explain what you're doing to fix it. Then actually fix it.
An apology like, “I'm really sorry about this. I missed X, and that's on me. I've already done Y to correct it, and going forward I'm going to do Z so it doesn't happen again,” is often enough.
Research discussed by the Greater Good Science Center in The Three Parts of an Effective Apology points to acknowledging responsibility and taking steps to repair harm as important parts of a meaningful apology.
You want the focus to be on making the situation better, not forcing everyone else to reassure you that you're still a good person.
Figure Out Why It Happened
Once the immediate problem is handled, don't just forget about it.
Ask yourself why the mistake happened.
Were you rushing? Did you misunderstand the instructions? Did you forget to double-check something? Were you afraid to ask a question? Did you take on too much? Is there a process that needs to change?
The point isn't to beat yourself up. It's to make the mistake useful.
If you send the wrong attachment once, that's a mistake. If you keep sending the wrong attachment because you never change anything about your process, now you have a different problem.
Maybe you need a checklist. Maybe you need to write things down. Maybe you need to ask for clearer expectations at the beginning of a project. Maybe you need to stop saying yes to everything when you don't actually have the bandwidth.
The best outcome isn't pretending the mistake never happened.
It's making sure you learned something from it.
Don't Let One Mistake Become Your Entire Identity at Work
This is where a lot of people get stuck.
The problem gets fixed, your boss moves on, everyone else moves on, and you're still thinking about it three days later.
You replay what happened. You become nervous about making another mistake. You start second-guessing things you normally wouldn't think twice about.
Eventually, the mistake itself isn't even the problem anymore. Your reaction to it is.
As I said in the episode:
“Confidence comes from action.”
The way you rebuild confidence after messing up isn't by sitting there thinking about how badly you want to never mess up again. You get back to work.
Do the next thing. Send the next email. Take on the next project. Make the next decision.
How Do You Ask Your Boss for Feedback applies here too. A mistake, or criticism you receive because of one, is information about something you did. It isn't automatically a judgment of your ability or your worth.
You have to let yourself move forward.
Remember That Good Employees Make Mistakes Too
Sometimes you need to remind yourself of something incredibly obvious:
People who are good at their jobs make mistakes.
Your boss has made mistakes. Their boss has made mistakes. The coworker who seems like they know absolutely everything has made mistakes.
You just don't have a highlight reel of all of them.
This is why one mistake usually tells you much less about your ability than you think it does. What tells people more is whether you're accountable, whether you learn, and whether the same preventable problem keeps happening.
The American Psychological Association's Building Your Resilience discusses adapting and recovering after difficult experiences rather than expecting yourself to avoid difficulty altogether. That idea applies to work too. You don't build confidence by having a career where nothing ever goes wrong.
You build it by learning that you can handle things when they do.
Don't Overcorrect and Become Afraid to Do Anything
After making a mistake, you might become overly cautious.
You start checking every email ten times. You ask your boss for approval on decisions you were previously comfortable making yourself. You stop volunteering for things because you don't want another opportunity to screw up.
Be careful with that.
You should learn from your mistake, but you don't want the lesson to become, Never take a risk again.
That's how one mistake starts limiting you long after everyone else has forgotten about it.
This connects to How to Prove Your Value at Work. Becoming valuable means taking ownership, solving problems, making decisions, and getting better at things. You can't do any of that if your main goal becomes avoiding every possible mistake.
Learn the lesson without learning the wrong lesson.
And Here's The Thing
You're going to make mistakes at work.
Hopefully they're small. Occasionally, one might be bigger. But a career where you never mess anything up probably means you're either not doing very much or you're not being honest with yourself.
What matters is what happens next.
Figure out what went wrong. Tell the right people. Own your part in it. Apologize if you need to. Come with a solution. Learn something that makes you better the next time.
Then move on.
Don't spend the next month trying to prove you're not the person who made that mistake. Be the person who handled the mistake well and kept going.
Because making a mistake doesn't automatically make you bad at your job.
How you respond to it says a lot more.
Frequently Asked Questions
What should you do immediately after making a mistake at work?
Figure out exactly what happened, determine who or what is affected, and identify whether you can fix it. If your boss or someone else needs to know, tell them rather than hoping the mistake disappears.
How do you tell your boss you made a mistake?
Be direct. Explain what happened, take responsibility for your part, and share how you're fixing it or what you think the next step should be.
Can you get fired for making a mistake at work?
It depends on the severity of the mistake, your job, company policies, and whether there's a pattern of similar problems. Many ordinary workplace mistakes are handled through correction, feedback, and learning rather than termination.
How do you stop overthinking a mistake at work?
Once you've taken responsibility, fixed what you can, and learned from it, redirect your attention to your next responsibility. Continuing to replay the mistake doesn't make you better at your job.
How do you rebuild confidence after making a mistake at work?
Get back into action. Complete your next task, make decisions, ask questions when you need help, and collect new evidence that you're capable. One mistake doesn't erase everything you do well.
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